Building strong interpersonal relationships

Resources

Listening and Asking Questions: Quick Tips (Reading time: 5 minutes)
And Stance: Quick Tips (Reading time: 4 minutes)
Clarity of Intent: Quick Tips (Reading time: 3 minutes)

Communicating Effectively via Email (Expert Video) (3:54)

Barb Wilson, Executive Vice President and Vice President for Academic Affairs at the University of Illinois, describes good practices in email communication.

Quality in Presentations (Expert Video) (5:24)

Rob Rutenbar, Senior Vice Chancellor for Research at the University of Pittsburgh, gives advice on putting together an effective presentation.

Listening to Students (Expert Video) (0:42)

Barb Wilson, Executive Vice President and Vice President for Academic Affairs at the University of Illinois, explains the importance of active listening in receiving feedback, specifically in the case of students.

One of the World’s Best Listeners (3:12)

Joan Dubinsky, University of Illinois NCPRE Business Ethicist and Consultant, tells a story about one of the best listeners she knows.

Andrew Alleyne on the Use of Humor (1:42)

Andrew Alleyne, Director and POETS Professor at the University of Illinois, talks about the ability to use humor.

Kendall Zoller on Credibility (1:25)

Kendall Zoller, President of Sierra Training Associates, Inc., talks about subtle things we can do to establish credibility among our peers in the moment.

Building Rapport (6:53)

Kendall Zoller, President of Sierra Training Associates, Inc., discusses rapport, how to build it and the consequences of breaking it.

Delivering Difficult News (Demonstration Video) (5:46)

Kendall Zoller, President of Sierra Training Associates, Inc., demonstrates good techniques and bad techniques for delivering bad news.

Communication Building Rapport and Trust (6:53)

Kendall Zoller, President of Sierra Training Associates, talks about communication and how to build rapport with your peers.

Communication Systematic Use of Voice (2:49)

Kendall Zoller, President of Sierra Training Associates, discusses the systematic use of voice.

Communication Cultural Relevance and Specificity (5:52)

Kendall Zoller, President of Sierra Training Associates, describes cultural relevance and specificity in communication.