Developing Your Foundational Skills Decision Making and Critical Thinking Maintaining Process for Managing Careers Building Strong Interpersonal Relationships Negotiation Organizational Ethics Managing Processes Building Your Leadership Presence Transitioning Into a Role of Authority Making an Impact Leadership Skills Personal Assessment of Leadership Skills Leading and Managing Units Taking the Long View Values Goals and Priorities Strategic Planning Leading Different Types of Groups Mentoring Solving Problems and Issues Setting Boundaries Incivility and Bullying Issue Spotting Problem Solving Handling Difficult Situations Handing Difficult Situations